condiciones de uso
1. Our Commitment to Your Privacy
At Brightways Counseling Group, we care deeply about your trust. When you visit our website or share information with us online, we want you to feel confident and supported. This Privacy Policy explains, in clear and friendly language, how we collect, use, and protect information shared through our website.
This policy applies only to information collected through our website. It does not replace our HIPAA Notice of Privacy Practices, which explains how we protect your health information in the course of providing care.
2. Information We Collect
We collect only the information needed to support your requests, improve your experience, and communicate with you. This may include:
Personal Information
- Your name
- Email address
- Phone number (including mobile numbers)
- Information submitted through contact or request forms
Technical Information
- IP address
- Browser type
- Device information
- Cookies and basic website analytics
3. How We Use Your Information
We use the information you share with us to:
- Respond to questions or requests
- Send appointment reminders or service-related updates
- Improve our website and user experience
- Share important updates about our services
- Meet legal or regulatory requirements
We do **not** use your information for advertising or unrelated outreach.
4. Mobile Numbers & Text Messaging
If you choose to provide your mobile number, you may receive text messages related to your care or appointments. We keep this information private and use it only for essential communication.
We do not:
- Sell, share, or transfer mobile numbers to third parties or affiliates for marketing or promotional purposes
- Use your mobile number for advertising
We may:
- Use your mobile number to send appointment reminders or service-related notifications
- Share your number only with trusted service partners (such as Twilio) for the sole purpose of delivering messages
5. Required SMS Disclosures
By providing your mobile number, you agree to receive text messages related to your care.
- Message frequency: Varies based on your appointments
- Opt-out: Reply STOP at any time
- Message and data rates may apply
- Carriers are not responsible for delayed or undelivered messages
6. When We Share Information
We do not sell or rent your personal information. We only share information when necessary to:
- Support essential operations (such as appointment reminder systems)
- Comply with legal obligations
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Our service providers are required to protect your information and are not permitted to use it for marketing/promotional purposes.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect information collected through our website. While no system is perfect, we work hard to keep your information safe.
8. Links to Other Websites
Our website may link to other sites for your convenience. We are not responsible for the privacy practices or content of those external websites.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from children online.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the bottom of this page.
11. Contact Us
If you have questions about this Privacy Policy or how we protect your information, please reach out:
Brightways Counseling Group, LLC
Phone: 541.904.5216
Email: contactus@brightwayscounseling.com
Address: 7515 Falcon Crest Dr., Suite 200 Redmond, OR 97756
Terms & Conditions
1. Overview
These Terms & Conditions explain how you may use our website and how our text messaging program works. By using our website or signing up for text reminders, you agree to these terms.
2. About Our Text Messaging Program
Brightways Counseling Group uses a secure messaging system through our EHR (InSync) and its messaging partner (Twilio) to send appointment reminders and important service-related updates.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Important service notifications
We do not send marketing or promotional text messages.
3. Message Frequency
Message frequency varies depending on your appointment schedule and communication preferences.
4. How to Opt Out
You may stop receiving text messages at any time by replying: STOP to unsubscribe
Opting out of text reminders will not affect your ability to receive care or communicate with us in other ways.
5. Customer Support
If you need help with text messages or have questions about your account:
Customer Care: 541.904.5216
Email: contactus@brightwayscounseling.com
6. Fees & Charges
Standard message and data rates may apply depending on your mobile carrier and plan.
7. No Guarantees on Message Delivery
Text message delivery may be affected by your mobile carrier, device, or network conditions. Carriers are not responsible for delayed or undelivered messages.
8. Your Responsibilities
By using our website or SMS program, you agree to:
- Provide accurate contact information
- Notify us if your mobile number changes
- Use our website and messaging program only for lawful purposes
9. Updates to These Terms
We may update these Terms & Conditions from time to time. Continued use of our website or SMS program means you accept the updated terms.
10. Governing Law
These Terms & Conditions are governed by the laws of the state where Brightways Counseling Group, LLC operates.
Updated: 03.17.2026
